Frequently Asked Questions
What versions are available?
PineSoft offers a range of products based on Microsoft Access to support Single Users, Groups of Network users with support for Microsoft Office XP/2003 and Office 2007/2010.
The top of the range Client/Server Enterprise version exploits the additional security and power of Microsoft SQL / MySQL Server. This version has a web based "Job Search" module to allow remote access and searches of available vacancies.
Is MicroSoft Office required?
PineSoft Version 11 is supplied with its own copy of Microsoft Access and is self contained. However, to take full advantage of external mail merge options and links to Microsoft outlook the use of Office XP/2003 is recommended.
PineSoft Version 12.6 requires that users have installed their own copy of Microsoft Office 2007(SP3)/2010(SP1) before installing the application.
The PineSoft Enterprise Version requires that users have installed their own copy of Microsoft Office 2007(SP3)/2010(SP1) before the installation of PineSoft front-end files. Additionally the PineSoft back-end data files will need to be installed on your SQL Server database. (Check with your IT Administrator regarding these requirements.)
What support is available?
Licensed users are provided with unlimited free support and may contact our helpdesk by phone or email at any time. The online Learning Centre gives access to video tutorials and pdf documents which cover common support issues.
Additionally, we provide on-site training at very reasonable rates please see the Training Options for further details and to request a fixed price quotation.
How do I get updates?
Licensed users are entitled to free updates within their particular PineSoft version. Additionally users of Version 11 are offered a free upgrade and update of their data file to Version 12.6 as and when they migrate from Office XP/2003 to Office 2007/2010.
What is the scope of the License Agreement?
PineSoft agrees to provide free help and support via our helpdesk and website for the period of validity of the Software Maintenance/License Agreement. Additionally PineSoft offer free software updates to users within their licensed version.
Tips and Tricks
How can I make use of partially used laser label sheets?
You can easily make use of partially used laser label sheets and start printing at any label position using the following simple technique.
Define "blank" company records with codes ABLANK1, ABLANK2, . . .. . . . . . ABLANK7 and no other field entries - this will position these records together at the beginning of your company records.
When using the Mail - Label print option simply select the required number of "blank" records to effectively skip printing these labels, before your first required company record.
PineSoft continues to be a first class tool. I don't know what I'd do without it.
I am delighted to be able to have the records of so many students at my fingertips...it certainly makes life easier.
Thanks once again for everything... I can't tell you how useful Pinesoft has been to the running of our office
GENIUS!!!! Just tried it and it worked and I'm so happy now! Sounds silly to get this excited I know, but this is a very useful feature to the software.